Support
We've Got You
Questions, issues, or just want to talk beats — reach out directly and we'll get back to you.
Email Support
Send us an email and we'll respond as soon as possible.
Typical response within 24–48 hours
Common Topics
Beat Licensing
Questions about non-exclusive or exclusive licenses, usage rights, or contract terms.
Billing & Payments
Issues with charges, refunds, Stripe payments, or Sample Vault subscription.
Account & Access
Login problems, password resets, account suspension, or producer page issues.
General Inquiry
Anything else — beat requests, collaboration, or platform feedback.
Tips for faster support
- Include your account email address in the message
- For billing issues, include the last 4 digits of your card or the Stripe charge ID
- For licensing questions, include the beat title and producer name
- For download issues, include your purchase confirmation number